Office 365 says downloaded files are corrupt

Fred Marshall. Since the file isn't coming "from the Internet", why is this the fix? Is there a better way to fix this issue? I have the same question Report abuse. Details required :. Cancel Submit. Hi Fred , According to the error "file is corrupt ", I suggest you try fixing it refer to Repairing a corrupted workbook. Meanwhile, please provide the following information to troubleshooting: 1 Your Office version number and subscription product name refer to What version of Office am I using?

Regards, Virgil. How satisfied are you with this reply? Step 4. Account Control Prompt is going to appear once Modify has been clicked on.

Yes should be clicked on for repair dialogue box to open. Office can be repaired through 2 ways when you click on Modify above. These are Online Repair and Quick Repair. The Quick Repair method will enable every common problem to be fixed immediately. However, office applications will need to be reinstalled in the case of Online Repair method.

Both methods will be outlined below:. Get the Quick Repair selected and have Repair clicked on. A confirmation window will show where you will be required to get repair clicked on for the process to commence.

This process of repair is very fast and it will be completed within few minutes. After selecting Online Repair, get Repair clicked on. Get Repair clicked on for the process to commence. Another message that reads Office is installed now will be shown once the process is complete. Through the above methods, office will start to work again perfectly on Windows Anytime you tend to create email account on outlook, there will be a local copy file of such stored in your PC.

This will function as a backup in case something goes wrong. Here are four effective ways aim to fix the file is corrupted and cannot be opened in Microsoft. You can have a quick view and directly jump to the part you're most interested:. The error message 'the file is corrupted and cannot be opened' usually pops up when users trying to open an Office file that is created in an older version in a newer version of Microsoft Office, for example, open a file created in Excel , , or earlier in Excel or open a file created in Word or earlier in Word Numerous users have been bothered by this issue after upgrading the Microsoft Office applications and asked for help online.

Actually, the error "the file is corrupt and cannot be opened" can also occur after Microsoft Office reinstallation. Why does this issue happen? The main causes for "the file is corrupted and cannot be opened" in Microsoft Excel or Office are:.

As you can see from the causes listed above, the error message 'the file is corrupted and cannot be opened' doesn't necessarily mean your file is damaged or corrupted.

At most times, the files just become inaccessible because there is something wrong with the settings of the new versions of Microsoft Office application. There are the effectiveness-based fixes for "the file is corrupted and cannot be opened" in Microsoft Office.

Many users have reported they fixed the error using this method. However, disabling "Protected View" is potentially harmful to your computer system since it exposes your computer to possible security threats. Thus, we highly recommend you save the file as another one after you can access it, then enable "Protected View". Now you can try to open your file again and see whether the error message "the file is corrupt and cannot be opened" still exist. If "the file is corrupt and cannot be opened" prompts when you try to open some of the Excel or Word files on your computer, you can try this solution for a quick fix.